Mode-Antique offers a 1-year (12-month) warranty from the date of purchase on:
Parts replaced during a repair performed by our workshop;
Labor associated with these repairs;
Clocks sold by Mode-Antique, when indicated on the sales invoice.
This warranty applies only if:
The clock was repaired, serviced, or sold by Mode-Antique;
The clock has been used under normal conditions (indoor domestic use, no excessive humidity, no extreme temperatures, and no improper handling);
No modification or intervention has been made by any person other than Mode-Antique since the sale or repair.
This warranty does not cover:
Normal wear and tear of components (springs, pivots, suspension springs, oils, etc.);
Damage caused by drops, impacts, or improper transportation;
Issues resulting from incorrect installation or leveling of the clock;
Damage caused by misuse or lack of maintenance;
Transportation, packaging, or delivery costs to and from our workshop.
To make a claim, please provide:
The service number or proof of purchase;
A description of the issue;
If possible, a photo or short video showing the problem.
You may contact us by phone or email:
📞 450-803-8155
✉️ info@mode-antique.com
We will respond promptly to evaluate the situation and determine whether the repair or clock is covered under warranty.
Mode-Antique’s responsibility is limited to the repair or replacement of the defective part at no cost.
No other compensation (such as damages or loss of use) shall be claimed.
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